With several products and support options, locating the correct phone number can be tricky when you need to contact QuickBooks customer service. Follow these tips to identify and call the proper support number based on your specific issue and product.
Confirm Your QuickBooks Product
QuickBooks offers specialized support lines for their major products:
– QuickBooks Online: Browser-based version with cloud hosting.
– QuickBooks Desktop: Software installed locally on Windows or Mac.
– QuickBooks Payroll: Standalone payroll service.
– QuickBooks POS: Point-of-sale software and hardware.
– QuickBooks Enterprise: Large business edition.
Having the name of the specific QuickBooks product you use handy will assist in identifying the right support number to call.
Understand Your Issue Type
Know if your problem relates to:
– Technical issues: Software crashes, errors, performance issues.
– How-to questions: Usage instructions and help learning features.
– Account assistance: Signing in, managing license, subscriptions.
– Payroll help: Setup, tax filings, payslip corrections.
– Sales questions: Purchasing, upgrades, add-on services.
Categorizing your issue will help get you to the proper team with relevant expertise.
Search QuickBooks Support Site
Use the QuickBooks Support search bar:
– Navigate to QuickBooks.Intuit.com/Support
– In the top search bar enter your QuickBooks product and issue description
– Results will display related articles and the recommended QBS support number
– Use the number in the top results for your specific issue
This lookup approach helps surface the ideal number.
Billing and Sales Inquiries
For questions on billing, purchases or upgrades contact main customer service:
– United States: 1-607-360-2407
This team handles non-technical account and sales related questions.
QuickBooks Online In-Product Support
Access help directly within QuickBooks Online:
– Click the (?) help icon in the upper right corner
– Select the Contact Support option
– Choose your issue category and complete the form
– Enter your contact information for follow-up
This reaches support teams familiar with your QBO version and account specifics.
Post questions on the QuickBooks Community forums:
– Visit https://community.intuit.com/quickbooks
– Select the right product forums for your issue
– Search existing threads or post a new question
– Community experts and support staff will respond with help
The community provides guidance from experienced users and employees.
Contact a QuickBooks ProAdvisor for extended help:
– Find a local ProAdvisor through the QuickBooks website
– Schedule a consultation with the ProAdvisor for your issue
– Pay hourly or fixed fees for personalized support
ProAdvisors receive training and can provide experienced troubleshooting.
Targeting the correct phone or online QuickBooks support resource for your specific product issue allows you to receive relevant assistance faster. With multiple options available, take a thoughtful approach to identifying and connecting with the proper support channel.